Where can I find my tracking information?

You can find your tracking link in the shipping confirmation email we send as soon as the carrier collects your package from our warehouse.

If you placed your order while logged in to your Isopure account, the tracking link will also appear in your account once the package has been picked up by the carrier.

If you can’t locate your tracking details but can confirm that the payment has been debited from your account, your order was likely completed successfully and should arrive within the estimated delivery timeframe.

The most common reason for not receiving your tracking link is a typo in the email address entered during checkout. In this case, you also will not have received an order confirmation email.

If you are sure your email address was entered correctly but still haven’t received any emails, please check the following:

Wait for the carrier to collect your package. You’ll receive a tracking link by email as soon as the carrier collects your package from our warehouse.
Review your spam folder in case the email was filtered.

Need more help? Our customer service team is happy to assist you contact us here.

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Johan is the author of this solution article.

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What is the status of my delivery?

All information regarding the delivery of your order can be found using your Track & Trace code.

You can access your tracking information in three ways:

In the email from Isopure titled “Your order is on the way”
In the email from DPD titled “Your package is on its way”
In your Isopure account*

* Please note: If you placed your order as a guest, this option will no longer be available after checkout.

Important: Delivery status updates in your account may occasionally be delayed. For the most accurate information, please check your DPD tracking link directly.

If you require further assistance, our customer service team is happy to help, contact us here.

J

Johan is the author of this solution article.

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What if my order shows as delivered but isn’t?

If your parcel is marked as delivered but you can’t find it, please try the following steps:

Check around your property – Parcels may be left in a safe location such as a porch, shed, or behind bins.
Ask your household or neighbours – Sometimes parcels are accepted by someone else at your address or a neighbour nearby.
Check your DPD tracking link – It often includes a delivery photo or notes from the driver showing where the parcel was left.
Allow a little time – Occasionally, tracking updates before the parcel physically arrives.

If you still can’t locate your parcel, please contact our customer service team with your order number, and we’ll investigate directly with DPD to resolve the issue quickly.

J

Johan is the author of this solution article.

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Can my order be delivered at a pick up point?

We don’t currently offer the option to select a pickup point during checkout.
However, once your order has been shipped, you may be able to change the delivery through the carrier using your tracking link.

What can I change using the tracking link?

After receiving your tracking link (via email or SMS), you can:

Choose a different delivery date
Select a different delivery address
Redirect your parcel to a DPD Pickup Parcelshop
Provide a safe place for delivery

How do I make these changes?

Click the link in your email/SMS, or visit the DPD tracking page directly.
Enter your parcel number and postal code.
Select Change delivery.

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Johan is the author of this solution article.

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How can we help you?

Delivery Information Isopure

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