How does the return process work? : Isopure UK

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Returns Isopure

How does the return process work?

You can return your order via DPD.

Send an email with the order number and the items you want to return.
You will receive a return label and return form from us by email.
Fill in the return form as complete as possible and add it within the package you want to return.
Write the order number clearly on the outside of the package.
Drop the parcel at a DPD post office which you can find here and no shipping costs will be charged.
Receive a shipping receipt and keep it safe.

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When can I return an item?

What items can I return?
You can return an item within 14 days if all of the following conditions are met:

The seal has not been broken and the packaging is unopened.
The best-before date has not expired.

What items cannot be returned?
The following items are not eligible for return:

Products that have passed their expiration date.
Products that have been opened or had their seal broken.

Johan is the author of this solution article.

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When do I receive my refund?

Once your returned parcel reaches our warehouse, we will process it as soon as possible. You’ll receive an email notification as soon as your return has been handled. After processing, the refund will usually appear in your bank account within 1 to 3 working days.

Johan is the author of this solution article.

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Returns Isopure

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